Next.co.uk Current Status

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Website: next.co.uk

Shop the latest women's, men's and children's fashion plus homeware, beauty and more. Next day delivery and free returns available. Shop now!

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Next.co.uk problems for the last 24 hours

City Reports
Barrow in Furness, England 4
London, England 4
Yeovil, England 2
Huddersfield, England 1
Edinburgh, Scotland 1
Wolverhampton, England 1
Leeds, England 1
Coventry, England 1
Hull, England 1
Thame, England 1
Reports also come from these locations:
Tregaron, Wales.



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Admin       comment pinned    #
Possibly, redirect from different versions is configured incorrectly on next.co.uk. In this case, use the links below:

http://next.co.uk    https://next.co.uk    http://www.next.co.uk    https://www.next.co.uk


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Jenifer Tse      13 hours ago  # 5 December 2022 + 0 -
Can't seem to check out

Lou      4 days ago  # 1 December 2022 + 0 -
Next app won’t checkout
The app will not let me checkout. I have deleted app and reinstalled. Cleared the cache etc and still will not work. I told them yesterday when I rang Next and they advised me to do all the above but it makes no difference

Hannah      4 days ago  # 1 December 2022 + 0 -
App hasn't let me use it for more than 30 seconds for days now. Opens up, try to click on a category....and just shuts down?!

Andrea      10 days ago  # 25 November 2022 + 0 -
Won't let you check out... sign in error . Changed password ... sent email with new code to change it and does not work !

Upset lady      11 days ago  # 24 November 2022 + 1 -
On line purchases
Try to order items on line when trying to checkout it says there has been an error and to retry have done this around 10 times still cannot finish purchase

Lynn      11 days ago  # + 1 -
Can't make payment. Seems like a problem with Worldpay verification. Chat agent was quite useless.

TT      12 days ago  # + 0 -
Can’t log into my account

Susan Brown      12 days ago  # + 1 -
I can’t log in to my account

Cara      14 days ago  # + 0 -
Log in pages don’t load still

That’s on laptop and mobile app too

Kit kat      19 days ago  # + 3 -
Cant make payment

anne spruce      19 days ago  # + 1 -
i cant log into accounts to pay

Jane      20 days ago  # + 0 -
Can’t track my orders on the app as they are not available to see? Also had issues over the last few days adding to bag.

Barbara      22 days ago  # + 1 -
Next has a new update certainly did nothing to fix the problem can’t browse any products as it just throws me out this is weeks now since new Apple update definitely losing sales when unable to browse anything!!

Rachael      22 days ago  # + 1 -
Been unable to use the app for over a week as it keeps throwing me out

Lyndsey      22 days ago  # + 1 -
Website is down, won't login

Linda      22 days ago  # + 2 -
Always have issues with the app
Wont let me into the app, screen either freezes or buffers non stop........this seems a continual problem, l love Next but its one of the worst apps ever

Xxx      23 days ago  # + 0 -
Can't add item to basket

Laney      24 days ago  # + 0 -
App keeps throwing me out?!

Debbie      25 days ago  # + 2 -
Can’t make payment

Sarah      25 days ago  # + 1 -
Anybody else have issues with orders this week being placed but not picked up by courier?

Sarah      25 days ago  # + 0 -
Is anybody else having an issue with worldpay on next online

Kira      27 days ago  # + 0 -
The app boots me out and the website just buffers!!

Rachel brome      27 days ago  # + 0 -
Won't let you complete order

Barbara      28 days ago  # + 0 -
Same as Diane reported this 8 days ago still can’t use app Next seems to not be aware of this app needs updated to cope with Apple’s new update!

Diane Dixon      28 days ago  # + 0 -
The Next app is consistently crashing. Not been able to use if for around 10 days or so.

Lesley small      29 days ago  # + 0 -
Trying to pay on my account with a saved card and its constantly buffering.

Fee      32 days ago  # + 1 -
Come on NEXT sort this out!!!
You are losing business ….
This has been a few days now - can’t even complete a payment!!

Ronn.68      33 days ago  # + 0 -
Another month and another issue with next online payment. Get it sorted ASAP

Lindsay      34 days ago  # + 0 -
Also couldn’t make payment and had to phone it in

Lindsay      34 days ago  # + 0 -
Same as Barbara, since new apple update Next app opens but as soon I try to browse it closes up back to Home Screen

Ness      35 days ago  # + 0 -
Can't add items to bag

Barbara      35 days ago  # + 0 -
Since new Apple update days ago next app not working can open but as soon as I try to browse it closes up back to my Home Screen is next going to do an update for app

Ann      36 days ago  # + 0 -
Trying to do Christmas shopping but it seems there’s a problem. Cannot make payment

Pat      37 days ago  # + 0 -
Three orders now placed with next and not received. Second order was replacement of the first, that the contact centre told me had been “lost” looks like these two are also lost. Not happy

Vargz      37 days ago  # + 0 -
Can’t make a payment

Lindsey      37 days ago  # + 0 -
Can’t make payment ????

Jane      37 days ago  # + 0 -
Can’t make payment

Sally      38 days ago  # + 0 -
Can’t make a payment

Vanessa Lewis      38 days ago  # + 0 -
Can’t make payment

Shell      38 days ago  # + 0 -
Can’t make a payment

Di      39 days ago  # + 0 -
Can’t pay to order online- just goes back to checkout but won’t actually check out.

Deb      39 days ago  # + 0 -
Can’t make a payment

Carole      39 days ago  # + -1 -
When trying to browse on the next app it just kicks me out altogethr

Jane      40 days ago  # + 0 -
Can not make a payment !

Louise      40 days ago  # + 0 -
I can’t make payment just goes back to log in screen

Lorraine.      42 days ago  # + 0 -
I can’t make a payment.

Marilyn      45 days ago  # + 0 -
Can’t make payments , just keeps returning to checkout.

Billa      54 days ago  # + 0 -
Attempting to checkout but it just goes back to the basket and no further attempted all day at various times. But still the same, no error message. Just not doing what it's supposed to!

AD      57 days ago  # + 0 -
Unable to access site error message “ you are not authorised to access this site”

Ana      57 days ago  # + 0 -
When am having issues like this I was so frustrated not until i was been recommended to #Trucybercare on Instagram no words to describe his hacking abilities, just top notch!

Marie, customer      57 days ago  # + 0 -
this is my 2nd comment in as many days, this problem has been going on for over 2 mths and it seems that NEXT is not even acknowleging anything, terrible way to treat customers, yet still getting emails asking to shop from them, there wont be anymore purchasing from me, have decided to pay up my balance and close the account.

bea      60 days ago  # + 0 -
it takes ages to get into my account its very frustrating especially when I want to make a payment

Lyn      60 days ago  # + 0 -
3 times have authorised payment with bank and still next online payment is an absolute joke and not responding ..every month this happens and end up having to phone payment over..considering stopping shopping with next..too big now

Barbara      61 days ago  # + 0 -
Keeps going off the app

Rhonda      61 days ago  # + 0 -
Anyone else having trouble paying their account? Been trying all morning! Had the same issue last month too. Tried online plus the app but keep getting the loading sign when I click on my bank number. So very frustrating!

Wendy      62 days ago  # + 0 -
Next App keeps closing down. What is the problem? All my other Apps are fine

Cheryl      62 days ago  # + 0 -
What has happened to this app, used to work fine, now its rubbish. Slow, poor layout, can't pay online. So frustrating!!

...      64 days ago  # + 0 -
Not letting me pay! I get to approve transaction and then I get kicked off and a black screen appears on next website!! ????

Emma      64 days ago  # + 0 -
Their app and website is always slow. Payment page takes ages to load. Just extremely worse than normal over the last week.

Eileen      65 days ago  # + 0 -
Payment not going through. Keeps throwing me out of the app.

Donna      65 days ago  # + 0 -
Can't do nothing!

Lea      67 days ago  # + 0 -
I can’t login as being told my password is wrong ( it’s not) and a reset email doesn’t arrive if I click reset password.

Amy      69 days ago  # + 0 -
I can’t checkout using the app or web browser

Karen      69 days ago  # + 0 -
I cant pay my bill, its not connecting

Donna      69 days ago  # + 0 -
I can't pay my account bill it's not working

S      73 days ago  # + 0 -
Lovely things in my basket and this……Oops, something went wrong.
It appears that you have encountered a technical problem while browsing Next.co.uk. You can attempt to resolve this
issue by revisiting the website...
Tried numerous times to log back in. Same as usual, sale traffic crashing the website ????

J      78 days ago  # + 0 -
Won’t let me go to checkout, I had to hit start again and it cleared my basket ????

Becky      80 days ago  # + 0 -
Unable to log into my account to pay my bill stating error everything else OK? Anyone else having trouble?

suz      80 days ago  # + 0 -
can't access checkout on the app

Lisa      81 days ago  # + 0 -
I get an error when trying to check out. Web page error pops up. It's been like this for two days

Jane      81 days ago  # + 0 -
Next UK app not working for signing in for check out basket! So I I have typed in next.co.uk in my web browser and it works OK that way. Signed into my account placed my order and checked out no problem

Jackie      81 days ago  # + 0 -
Everytime I go to checkout its saying web page not available I deleted the app and downloaded it again but the same thing happening

TKG      81 days ago  # + 0 -
can't check out ??

Penny      81 days ago  # + 0 -
Is next doing anything about this? They must be losing orders, it's been going on for days.

Heather      81 days ago  # + 0 -
I have had same problem for last 4 days, to get pass this I've just typed the next website address in and it's worked able to pay bill and order items , hope this helps

Tracey      82 days ago  # + 0 -
Same as others for the last 2 days i have been unable to acces my next account to check orders and repayments due.

Lesley      82 days ago  # + 0 -
Won't let me pay so I'll get charged!!! Ridiculous!!

Lesley      82 days ago  # + 0 -
Won't let mevinto my account ??

Catherine Walker      82 days ago  # + 0 -
Won't let me checkout??

Donna      82 days ago  # + 0 -
Want let me go to checkout keeps saying error

Penny      82 days ago  # + 0 -
Can't checkout, error message ????

Sue      82 days ago  # + 0 -
Can't order online Web site shows error message shows, ERR INVALID ARGUMENT

D.green      83 days ago  # + 0 -
Unable to access app oe log in. Error message shows; net::ERR_INVALID_ARGUMENT

Jen Williams      84 days ago  # + 0 -
12 Sept 2022 can't access app. As other messages

Sunshine Ashley      85 days ago  # + 0 -
Unable to order. Error message shows; net::ERR_INVALID_ARGUMENT

Judith G      87 days ago  # + 0 -
I am unable to get onto my Next account to request a return.
Anyone else having problems?

Jo      87 days ago  # + 0 -
I've not been able to view my account or order anything on the app for over a week. This will be a really problem when I need to make a payment for my account

Irene      87 days ago  # + 0 -
Can't place order

Stephanie      88 days ago  # + 0 -
App error can't place order

Beverly      88 days ago  # + 0 -
Web error can't place a order

Mrs M      88 days ago  # + 0 -
Can't make a payment. This is so annoying

Mrs M      88 days ago  # + 0 -
Can't access my account

Helen G      88 days ago  # + 0 -
Web error

Claire      89 days ago  # + 0 -
Keep trying to place an order, but keeps coming up with web error

Nina      89 days ago  # + 0 -
Tried yesterday and today to check out but keeps coming up with error

Louise      89 days ago  # + 0 -
Trying to place an order but keeps coming up with web error, very annoying!

Julie      90 days ago  # + 0 -
Worst site ever. Fails to load on many occasions. Don't know how they ever sell anything

Jr      92 days ago  # + 0 -
Can't checkout says web page not working, what is happening it's been like this for 24 hours now

Ann      93 days ago  # + 0 -
Website loading slo or not at all, what's going on ?

Christine      94 days ago  # + 0 -
Trying to make payment but not workin WHICH MEANS I GET CHARGED MORE INTEREST!!!!!!!!

Sue      94 days ago  # + 0 -
Cannot make a payment just keeps
whirlingwirlingand round

Carlie Reynolds      95 days ago  # + 0 -
Problem with site, can't sign in or shop as a guest

suzy      97 days ago  # + 0 -
have had same problem for the past 4 days, tried logging in with Edge as others suggested and guess what it worked for me

chris      97 days ago  # + 0 -
has been saying oops technical error agian!!!!! fed uo

Tappers      97 days ago  # + 0 -
Cannot log in to access my account or place order on mobile app. I have uninstalled app and re installed, no change.
This has been going on all over weekend.

Trev      98 days ago  # + 0 -
Can’t check out. Keep getting same error msg since Friday. Have tried both app and site via phone.

angela      98 days ago  # + 0 -
can not shop online website keeps freezing. so frustrating been like this for weeks.
keep reporting nothing changes

Wendy Crowder      98 days ago  # + 0 -
I cannot log in to my Next account or checkout - been trying since Friday, Can't pay my balance or shop - the latter is probably good as saves me spending more...

deborah khan      98 days ago  # + 0 -
HI cannot purchase on line :(

Nina      99 days ago  # + 0 -
I've had same problem last few days, tried on Edge today instead of Google and it worked.

Pamela      100 days ago  # + 0 -
Have had the same problem yesterday and today on Google Chrome on my PC.Okay on my phone.Used Microsoft Edge browser today on my PC and worked fine.

MATTB      100 days ago  # + 0 -
i've 2 accounts, and neither can login. Same error as others - Ooops something went wrong.
GF tried her login - same issue. This is a widespread issue and you'd think they'd notice they're not getting any orders online... for days.. and reported issues to them but clearly they're not bothered.
I'll shop elsewhere then!

Yvia      100 days ago  # + 0 -
Cant log into my account to check out my order

Karen      100 days ago  # + 0 -
Try using browser microsoft edge instead of chrome, it worked for me.

sue      100 days ago  # + 0 -
Can't log into my account so can't order something i need from the store today!

L fellows      101 days ago  # + 0 -
Trying to make an account payment - not working ?

Julie      101 days ago  # + 0 -
Been trying to get to checkout for 2 days now,
Same error message..I've encountered a technical issue.
Getting fed up with this now!!!

Maxine      101 days ago  # + 0 -
can not log in, been trying since early this morning

Debra      101 days ago  # + 0 -
I tried to reset my password in case this was causing the problem. I was sent a new password by email which brought the same error message when I tried to use it to log in. I've had log in problems for more than a day. I've cleared my cache and done everything recommended but can't log in.

Debra      101 days ago  # + 0 -
Oops, something went wrong.
It appears that you have encountered a technical problem while browsing Next.co.uk. You can attempt to resolve this issue by revisiting the website...

This happens when I try to checkout goods in my basket- it asks for my log in details again, even though I was logged in. Then I get that error message. This is on the website.

Judith      102 days ago  # + 0 -
Oops, something went wrong. it appears that you have encountered a technical problem

Janet      102 days ago  # + 0 -
That didn't work on my lap top but I can sign in on my phone.

Janet      102 days ago  # + 0 -
This was the response to my online chat with Next this morning -Oh no sorry...I will let the internet guys know so they can do some checks. If you have rebooted that's great but please try deleting your cookies, cache and history … also maybe try a different device or browser

Janet      102 days ago  # + 0 -
"oops something went wrong" still getting that this morning.

Karen      102 days ago  # + 0 -
" Oops, something went wrong. it appears that you have encountered a technical problem ............"

Angharad      102 days ago  # + 0 -
Have been trying to log in since yesterday, message appears " Oops, something went wrong. it appears that you have encountered a technical problem ............"

Sarah      102 days ago  # + 0 -
Logged in on my phone and it worked !

Sarah      102 days ago  # + 0 -
cant log in or place order, tech issue ?

Tatiana      102 days ago  # + 0 -
cant log in says tech issue, my fault of course

Yana      102 days ago  # + 0 -
When I come to check out I can't log in !!!

Karen      103 days ago  # + 0 -
Can't check out on line, says there is a technical problem

Mags Devenney      104 days ago  # + 0 -
Cant check out online, I've been trying since Sunday to place an order!
I've used chat help, and they (all 3 different people) are unaware of problem and blaming my card!!


Jan Baldock      105 days ago  # + 0 -
Can't order online, coming up with error

Ange      106 days ago  # + 0 -
Cant check out, been trying since yesterday ????

Millie      108 days ago  # + 0 -
Spent hours yesterday and today shopping online and tried to check out- getting error oops there’s a problem! All the items in basket disappeared so had to start again today and guess what, same thing!

Sally reeves      109 days ago  # + 0 -
Cannot remove items from my basket, just keeps calculating, live chat also not working

M.G      109 days ago  # + 0 -
Can’t remove items from basket

ET      109 days ago  # + 0 -
Unable to remove items from my basket

R Wilson-Croft      109 days ago  # + 0 -
Cannot place any order as checkout will not enable me to edit my bag

sarah clarke      110 days ago  # + 0 -
Can add to basket but will not let me remove or save items 18/08/2022

Tired customer      110 days ago  # + 0 -
Can’t reset password, cleared cache, cookies, log in with temporary password , enter new one 6-12 letters and numbers, than press reset details and it just loads the same reset password page, no error message, it’s not acknowledging that password has been changed, tried on work of, my iPad, android phone and still getting nowhere. Emailed CS which sent me temporary password and when I enter new password it just goes back to the same page. If there are technical problems why don’t you communicate and email your customers so we are aware.

Karen      110 days ago  # + 0 -
Can’t remove items from basket

Elaine      110 days ago  # + 0 -
Can’t remove items from basket

RB      110 days ago  # + 0 -
Can’t remove items from basket or save for later

Susie      111 days ago  # + 0 -
Can’t remove items from basket

Ja      111 days ago  # + 0 -
Can’t remove items from my basket or save for later

Ref      111 days ago  # + 0 -
Can’t remove items from my basket

Customer      116 days ago  # + 0 -
Cant make payment again!!!happening alot

Paula Broughton      116 days ago  # + 0 -
Unable to use checkout. Not sure if the fault is next or me, think it’s next

Marie Mclean      117 days ago  # + 0 -
Payment won't load. Again! Please fix this site. It happens too often.

Alison      118 days ago  # + 0 -
I'm unable to access my account to check my statement balance

Martin      119 days ago  # + 0 -
I cannot access my account

Tappers      119 days ago  # + 0 -
Again the website is down. I cannot access my account or arrange a return.
This happened last week. Come on next, get it sorted.

Hannah      119 days ago  # + 0 -
This website fails me time and time again. Today it simply won't load any pages. All I get is sorry there's been an error page with a phone number to order clothes. No number if you're tracking a missing package funnily enough.

Katy      120 days ago  # + 0 -
Can't add items to basket

Maz      120 days ago  # + 0 -
Can’t add items to basket and cannot get on my account or checkout
And one item has now become unavailable

Carolyn      120 days ago  # + 0 -
Can't add items to bag.

Sarah      120 days ago  # + 0 -
Can’t add items to bag

Tappers      120 days ago  # + 0 -
Can't log in on mobile app or on website.

Gemma      121 days ago  # + 0 -
Can’t log in, can’t add items to basket, can’t delete items from basket on both website and app.

Kelly      121 days ago  # + 0 -
I can't checkout or remove items from basket on app or website

Victoria      121 days ago  # + 0 -
Can’t add items to bag.

Jennifer      121 days ago  # + 0 -
Can't place an order! Next are a joke

Nadine      121 days ago  # + 0 -
Can't add anything to basket on app or website

Kate      121 days ago  # + 0 -
Cant get into my account to pay my bill!

Caz      121 days ago  # + 0 -
Cannot get into account to pay bill!

Kam      121 days ago  # + 0 -
I can’t add or edit my order or checkout!! help as I need some stuff for tomorrow!!

CW      121 days ago  # + 0 -
Can't add items to basket

Clare      121 days ago  # + 0 -
Can’t add items to
My basket

Tappers      121 days ago  # + 0 -
Can't access my account on next app

Liz      121 days ago  # + 0 -
Can’t add anything to my shopping basket on either app or website.

Cliff      121 days ago  # + 0 -
Cannot login to my account

Jane      121 days ago  # + 0 -
Access to My Account isn’t working today.
Can’t pay the bill!!!

Stacey      122 days ago  # + 0 -
Can’t log in

Marie      126 days ago  # + 0 -
I can't get on to pay my bill

Lauren      126 days ago  # + 0 -
Next website won't let me go through to pay. Keeps jumping to desktop mode then saying page no longer available

Lol37      129 days ago  # + 0 -
Can't pay bill as app keeps buffering

Jayne      131 days ago  # + 0 -
Can't make payment been trying a few days getting very frustrated

Tj      133 days ago  # + 0 -
I have also been having trouble trying to pay....tried for the last few days.

Sophie      137 days ago  # + 0 -
Won't allow me to make a payment keeps flipping from bank account approval page to next page.. flashing and not working or approving

Rach      137 days ago  # + 0 -
Can't make a payment, very frustrating, tried all morning.

Dugan      139 days ago  # + 0 -
Wats going on with nxt online and ebsight down

Karyn cleary      141 days ago  # + 0 -
Can't pay my next bill

Franny      143 days ago  # + 0 -
Not working properly oops something went wrong!! Driving me insane!!!!

Andrea      146 days ago  # + 0 -
Error for three days…
Can’t checkout, can’t put items to bag etc.

Carol      148 days ago  # + 0 -
I'm getting same issue today...oops something went wrong try later!

Carol      148 days ago  # + 0 -
Can't log in to make purchase, keep getting an error and told to try later. Very annoying

Lb      150 days ago  # + 0 -
Cant checkout

maria      152 days ago  # + 0 -
cant make a payment to my account tried a few times

claire johnston      155 days ago  # + 0 -
Can’t use vouchers have been trying all evening

Emma      155 days ago  # + 0 -
Cannot place order- says there's an error

Jan      156 days ago  # + 0 -
Cant believe your willing to lose sales due to a website that never seems to work!

Jackie      160 days ago  # + 0 -
Yet again can't make a payment...been trying all morning

Debbie      183 days ago  # + 0 -
I go through check out but I can’t complete the transaction for next pay been trying on and off for hours.

Ann      192 days ago  # + 0 -
Both app and website freeze on account payment page so unable to make payment

Tina      193 days ago  # + 0 -
This app has been rubbish for months it used to be brilliant but now constantly I keep getting “sorry error blah blah” come on next sort it out!

Shar      199 days ago  # + 0 -
Can't place order. Error shows.

Lisa      199 days ago  # + 0 -
Unable to make payment via card or paypal on the site . Tried seceral times .

Sharon      213 days ago  # + 0 -
Been trying to place orders for several days now and all i keep getting is :-
Sorry, there's been an error.
A problem has occurred and we were unable to complete your request.

Debbie      215 days ago  # + 0 -
Made online payment but it’s still not showing also error page appears when ordering